SHIPPING AND RETURNS
When it comes to shipping and returns, the urban ties is committed to providing a seamless and hassle-free experience for our customers. We understand the importance of receiving your order in a timely manner and ensuring your satisfaction with your purchase. Read on to learn more about our shipping and returns policies.
At the urban ties, we offer fast and reliable shipping options to ensure that you receive your silk ties as quickly as possible. We partner with trusted shipping carriers like TNT/FedEx and DHL Express to deliver your order safely to your doorstep.
Our shipping rates are calculated based on the weight and destination of your order. During the checkout process, you will be able to view the available shipping options and choose the one that best suits your needs. We strive to provide competitive shipping rates to make your shopping experience even more enjoyable.
Once your order has been placed, our team will carefully package your silk ties to ensure they arrive in pristine condition. You will receive a shipping confirmation email with a tracking number, allowing you to monitor the progress of your delivery.
While we are confident that you will love your silk ties from the urban ties, we understand that sometimes a return may be necessary. We want you to be completely satisfied with your purchase, which is why we offer a hassle-free return policy.
If for any reason you are not satisfied with your order, you may return it within 30 days of the delivery date. To initiate a return, simply contact our customer service team with your order number and reason for return. We will provide you with a return authorization and further instructions.
Please note that returned items must be in their original condition, unworn, and with all tags attached. Once we receive your returned items, our team will inspect them to ensure they meet our return policy criteria. Upon approval, we will issue a refund to your original form of payment.
It is important to note that shipping fees are non-refundable, and customers are responsible for the return shipping costs unless the return is due to a mistake on our part.
We strive to process returns as quickly as possible, typically within 5-7 business days of receiving the returned items. Please allow additional time for the refund to appear on your bank statement, as processing times may vary.
If you have any questions or concerns regarding our shipping and returns policies, please don't hesitate to contact our customer service team. We are here to assist you and ensure your shopping experience with the urban ties is nothing short of exceptional.